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The price is also literally half of what TurboTax is asking for for Full Service prep. Going with Taxfyle now, we were immediately connected to a CPA and we're working with him right now to get everything filed. Actually feeling very relieved right now that they didn't file for us because who knows what kind of mistakes they would have made that they would have then not been responsible to fix.
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I'm pretty sure I have more knowledge about taxes than any of these TurboTax people. We need help with this stuff because taxes are complicated and we were afraid of making mistakes or messing something up. I have never encountered such ineptitude in my life. We requested a call to find out what was going on and were connected to a woman who had no clue about any of this and could not answer any of our questions, but she happily suggested that we start over and submit everything again and pay for the extension fee. Please file again and submit everything again, and you will now have to pay an extra fee for an extension." Today we got an email saying "Your Full Service return has been cancelled. We waited another 5 days, checking the website constantly to see if anything was happening.
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We scrambled and uploaded the documents immediately, and sent her some questions in the chat/message window because we needed advice on how to fill them out correctly. In that message she also made a weird threatening statement that basically said "if you don't upload these documents by tomorrow I will be shutting your return down". One was from the day we uploaded the documents, and the other msg was from 3 days after that, she had requested that we both file Schedule C documents and upload them.
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There were two messages there from her that we had not been notified about in any way. We were checking the website 10+ times a day to see if anything was happening, but the message on the homepage just continued to say "You're all set!" After a week went by, I signed into the Intuit site and clicked the field to send a message to Malissa. Is it safe to use TurboTax Online? Yes, TurboTax uses fraud prevention and other security measures to keep your personal information safe.ĭays went by.
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The software is also helpful for people who don't want to file their own taxes but would prefer a cheaper option than hiring a certified public accountant. Is it worth it to use TurboTax? TurboTax's services are worth considering if you're a small business owner or a contract worker, as they tend to have the most complex type of taxes. The software itself isn’t necessary to get the best refunds possible on your tax returns, as taxpayers are entitled to their refund amounts, but the company's software helps ensure you don't miss potential deductions. Does TurboTax get you the best refund? TurboTax promises to get customers the best refund possible in the shortest amount of time. If your taxes are more complicated, you need to purchase one of TurboTax's other plans. Is TurboTax Online free? TurboTax Online is free for simple tax returns like W-2 income, earned income tax credit and child tax credit.